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This study investigates the impacts of return channel type on the relationships between return service quality (RSQ) and customer loyalty (CL) in an omnichannel retailing environment.

Data comes from Chinese customers having a return experience in omnichannel retailing that uses the channel type of both buy-online-return-in-store (BORIS) and buy-in-store-return-to-online warehouses (BSROW). The authors use the structural equation modeling to test the hypotheses and the bootstrapping method to test the mediation and moderation effect.

For BORIS channel, satisfaction of customer returns (CRS) partially mediates the relationship between convenience and CL, and fully mediates that between CL and responsiveness, transparency and competence, respectively. For BSROW channel, CRS partially mediates the relationship between responsiveness and CL, and fully mediates that between CL and convenience, transparency and competence, respectively. The mediation effects indicate that omnichannel customers may feel more satisfied due to higher omnichannel fulfillment (responsiveness and convenience) and omnichannel trust (transparency and competence) provided by retailers. Return channel type moderates the relationship between RSQ-convenience and CL. The results show the different expectations between BORIS and BSROW customers in the return process.

This paper serves as a pioneering study to apply cognition-affect-behavior paradigm into the field of return management in omnichannel retailing.

The findings suggest retailers develop their strategies on customer returns and post-sales service quality improvement in the omnichannel. Also, retailers should develop an integrated return system across channels to provide convenient service to BORIS customers and quick response to BSROW customers.

Studying return service management in the omnichannel from customer's cognition appraisal, this study contributes to the literature of the reverse service management by bringing in the effect of omnichannel type to explore the relationship between RSQ and CL.

This chapter seeks to reassess the film GoldenEye (Campbell, 1995), and its highly successful (Impellizeri, 2010) videogame adaptation GoldenEye 007 (Rare, 1997), in light of the concept of the Hegemony of Play (Fron, Fullerton, Morie, & Pearce, 2007), which seeks to critique the dominance of the hypermasculine ‘gamer’ identity in videogame culture (a persona GoldenEye anticipates in its problematic character Boris Grishenko).

Since the gamer is bound up in the very technological materiality of videogames as a medium and an industry (Dyer-Witheford & de Peuter, 2009), central to this discussion is the significant yet highly ambivalent role technology continues to play in the Bond films, both extending and threatening (Leach, 2015; Nitins, 2010) Bond’s natural male skill and intuition (McGowan, 2010). Indeed, GoldenEye is a particularly salient study since many suggest Brosnan to be the most technologically adept (or dependent) of the Bonds (Rositzka, 2015; Willis, 2003), and I will argue that the film and game together explore just what happens when Bond’s implacable force meets the immutable technological object, providing a fascinating lens through which to read the larger technocultural shifts embodied in the transition to the immaterial economies of cognitive capitalism (Hardt & Negri, 2001) and their potential to disrupt traditional, patriarchal gender configurations (Haraway, 1991; Hayles, 2005; Plant, 1998; Wajcman, 2004).

Core to this is a critical reading of the game’s popular multiplayer mode, where exploration of whether technology can be understood to potentially level the gender playing field (Jones, 2015) or whether the fact that such technology is always already encoded as masculine (Chess, 2017) ultimately undercuts this ambition.

Recent research begins to explore how organizations of informal workers function, and succeed or fail. Using cases of domestic-worker movements in Mexico and the United States, we seek to extend this research by adding historical analysis of the movements’ evolution through a cross-national analysis of movement differences. We draw on concepts from the social movement and intersectionality literature. Historically, the two movements have been propelled by multiple streams of activism corresponding to shifting salient intersectional identities and frames, always including gender but incorporating other elements as well. Comparatively, the US domestic-worker movement recently has had greater success due to superior financial resources and more facilitative political opportunities – advantages due in part precisely to intersectional identities resonant with potential allies. However, this relative advantage was not always present and may not persist. Social movement concepts and intersectional analysis thus help understand both historical changes and cross-national contrasts in informal-worker organizing.

The purpose of the study is to show the technical potentials of a variety of renewable energy sources in Russia, as well as benefits from their deployment including hydrocarbon savings, emission reduction and lower energy cost.

In the paper, Russia is compared with other countries in terms of actual installed capacity and its dynamics, actual and projected share of renewables in the energy mix. The authors offer calculations of the technical potentials (fuel, heat energy, electrical energy, resource saving and environmental) of renewables (solar PV, wind, biomass, geothermal, low-grade heat, small hydro), identify social and economic preconditions and key effects of their deployment.

The paper features calculations on the renewable energy technology potential, based on the data by Andreenko et al. (2015), authors' calculations and statistical data. This study proves that the cumulative technical potential of the renewables in Russia amounts to 133,935 million units of oil equivalent. This study also offers assessments of oil fuel, black coal and natural gas savings that may be achieved by replacing fossil fuels with renewables; assessments of avoided air pollution calculated as CO- and CO₂-equivalents.

The paper fills in the gap of comprehensive assessments of renewable energy potentials in Russia and a variety of effects that their deployment may entail, based on a single integral methodology. The authors offer a new evaluation of existing and future renewable energy potentials, overcoming the methodological and data constraints faced by previous similar studies. The up-to-date, comprehensive and accurate data will help make the right investment and policy choices.

Three types of industrial buyer-seller relational process models are available: joining theory, stage theory, and state theory. However, historically, these models have developed based on the knowledge and cultural context of the Western world. Several researchers note that national culture may have an impact on international industrial buyer-seller relationships. Including culture in the models is highly important, especially as the business environment is increasingly more global and different countries have different business cultures. The goal of this paper is to define the most suitable industrial buyer-seller relational process models for describing relationships in various contexts. The paper includes a through literature review and a single case study in order to reach this objective. A new state theory model evolved during the research. It consists of two beginning states: searching and starting; four purely middles states: constant/static, decline, growth, and troubled; and a purely end state: termination. The state of dormant/inert is both a middle state and an end state, that is, when the relational actors are not in contact does not mean that the relationship has ended, but instead, for example, new legislation may have been implemented, which requires the actors to evaluate their relationship and its future. A relationship goes through the two beginning states in the order mentioned above, but after that, any state may occur.

The Seminar for the International Exchange of Publications in the Indo‐Pacific Area, inspired by Unesco and sponsored by the National Diet Library of Japan, was held at Tokyo from 4 November to 11 November, 1957. There were no less than thirty‐two participants, delegates, and observers, from the following countries: Australia, Cambodia, Ceylon, Chile, the Republic of China, India, Indonesia, Japan, the Republic of Korea, Laos, Malaya, Mexico, Pakistan, the Philippines, Thailand, United Kingdom, the United States of America, and the United States of Soviet Russia. Almost all the participating countries deputed librarians of standing to represent them. Among them were Mr. Foster E. Mohrhardt, Director of the U.S. Dept. of Agriculture Library, Mr. Jennings Wood, Assistant Chief Director, Exchange and Gifts Division of the Library of Congress, Mr. Boris Kanevsky, Chief Librarian, Dept. of International Exchange of Publications of the Lenin State Library, Dr. H. L. White, Librarian, Commonwealth National Library, Canberra, and Dr. Armando Sandoval, Director, Centro de Documentacion Cientifica y Technica de Mexico.

The purpose of this chapter is to explore aspects of both enabling and coercive control usages and to extend the literature stream by integrating relevant ethical variables at both the level of the individual and the group. We also provide multiple ideas for future research studies.

An overview of prior literature in management control systems is presented with an aim toward identifying gaps in research knowledge.

As a result of our investigation into the intersection between management control and ethics, it is evident that there are many future areas ripe for enquiry.

This study contributes theoretically by conceptualizing the integration of ethical considerations with how control systems are used, and then offering ideas for future research directions.

Our research investigates the intersection between management control and ethics. To the best of our knowledge, we are the first to delve into this critical area.

The authors study how enabling perceptions (flexibility, reparability and internal and global transparency) of a budgetary control system are formed, and whether enabling perceptions empower lower-level managers and make them form less negative attitudes about red tape in the organization. This study research is warranted because of the lack of knowledge on how perceptual variation in flexibility, repairability and transparency of a control system within an organization, where managers experiencing the same control system design, can be explained.

Survey data with answers from 211 managers from a large local government organization in Sweden is analyzed with structural equation modeling.

The extent to which the budget system is perceived as having enabling qualities (being flexible, reparable and transparent) is explained by the safeness of the individual manager's psychological climate. This climate is characterized by trust and fairness perceptions in upper management. In turn, enabling perceptions positively affect a sense of psychological empowerment and reduces attitudes toward red tape in the organization.

The authors contribute by identifying an important factor explaining individual-level variability in enabling perceptions of control systems within organizations. Compared to previous research that has taken an interest in the organizational-level climate, the authors theorize about and investigate (parts of) the individual-level psychological climate as an explanation of within-system variability.